Privacy Policy

Last updated: November 2026. This policy is a general template; have it reviewed by a qualified professional before relying on it.

1. Who we are

ValueJobSupport (“we”, “us”) provides technical guidance and mentoring to IT professionals. This policy explains what information we collect through this website and how we use it.

2. Information we collect

• Information you give us: name, email, WhatsApp number, country, time zone, technology, job role, preferred session time and the description of your issue, when you submit a support request or contact us.
• Usage information: pages visited, buttons clicked and approximate location derived from IP address, collected through analytics tools if enabled.
• Session information: notes needed to deliver and follow up on support sessions.

3. How we use information

• To respond to your request and match you with a suitable support professional.
• To schedule and deliver sessions and send service-related messages.
• To improve our website and services.
• To comply with legal obligations.

We do not sell your personal information.

4. Confidential and employer information

Please share only what is necessary to explain your problem. Do not send passwords, access keys, customer data, proprietary source code or any information your employer's policies or your contracts prohibit you from sharing. We do not ask for, and do not want, access to your employer's systems.

5. Sharing

We share information only with the support professionals assigned to your request and with service providers who help us operate (for example email, hosting and analytics), under appropriate confidentiality obligations, or when required by law.

6. Cookies and analytics

We use essential cookies (for example, to protect forms against abuse). If analytics are enabled, they may set additional cookies to measure site usage. You can control cookies in your browser settings.

7. Third-party services

When you contact us through WhatsApp or email, those providers process your messages under their own privacy policies.

8. Retention and security

We keep support requests for as long as needed to provide the service and meet legal requirements, then delete or anonymize them. We use reasonable technical and organizational measures to protect information, but no method of transmission is completely secure.

9. Your choices

You may request access to, correction of or deletion of your personal information by emailing valuejobsupport@gmail.com. Depending on where you live (for example California), you may have additional rights under local law.

10. Changes

We may update this policy from time to time. The latest version will always be on this page.